Some front desks need more than a product.
Pala runs the standard front desk beautifully. When yours has to reach into the tools you already run, cover several locations or follow rules only your business has, we build that around you, in code, on the same foundations Pala is built on.
What a bespoke build covers
Everything the product does, plus the parts that are particular to you. A few of the things we are asked for most:
- Your existing tools
Wiring the receptionist into the booking system, CRM, EPOS or diary you already run, so bookings and enquiries land where your team works.
- Several locations
One assistant that knows each site's hours, services and staff, and routes each enquiry to the right place.
- Rules only you have
Deposits, minimum spends, service areas, qualifying questions or escalation paths, followed exactly the way your business runs them.
- Work beyond the front desk
Quoting, reminders, follow-up and reporting automated around the booking, so the whole enquiry-to-job path runs itself.
- Your own numbers and inboxes
Dedicated phone lines and mailboxes, with voice and messaging shaped to how your customers actually get in touch.
- Moving your data across
Bringing customers, history and records over cleanly from an older system, with nothing dropped or guessed.
How we build it
We learn how your desk really runs
How enquiries reach you, how they turn into booked work, and where time and leads slip away. We map it before we build anything.
We build it in code, around you
Your system is built to fit how you work, never a template. You watch it handle real enquiries before it ever goes live.
It runs, and we grow it with you
It answers, qualifies and books around the clock, flags what truly needs you, and we add the next piece at your pace.
Who it is for
- Businesses running several sites or brands from one desk
- Teams tied to a booking system or CRM the product does not yet reach
- High enquiry volumes that need custom qualifying and routing
- Regulated or specialist work with rules that cannot bend
- Anyone who has outgrown self-serve and wants it built properly
- Businesses moving off an older or manual system
Pala is a Kilij Digital product. The same team that builds the product builds the bespoke systems, so custom work runs on foundations that are already proven in production, not a fresh experiment.
Tell us what your front desk has to do
A short call is the quickest way to see whether the product fits or a bespoke build is worth it. Either way you leave with a straight answer.